Trade Application support Assistant Manager/ AVP

JustOneGalaxy Recruitment-company-logo
Trade Application support Assistant Manager/ AVP
JustOneGalaxy Recruitment
Others
Wan Chai, Hong Kong
7 days ago
Full Time
Onsite
Professional Services
Job Description
35 days ago

Trade Application support Assistant Manager/ AVP

Responsibility:

• Providing first-line application production support for the equity business, futures trading, mutual fund, virtual asset trading or operations, and being available outside office hours if needed

•  Managing, resolving, and investigating production system issues with system vendors and following up on cases, with a focus on equity trading and futures systems

•  Planning and executing internal testing for system upgrades, adhering to company standards and procedures.

• Assisting in user acceptance testing and executing system deployments

• Assisting in project management of application development projects

• Perform health checks and maintaining system stability and availability for local and global markets.

• Perform Incident and Change Management, provide the incident report to management.

• Providing phone or remote support during non-office hours if required

• Providing B2B application support

• Will supervise support team member

 

 Requirements:

• A bachelor's degree in computer science or related disciplines

•  At least 3 years of experience in application support, preferably in the financial industry

•  At least 1 years of experience in a first-line support role using Ayers/Sharp point or other OMS

•  Have application/technical supervisor experience

• Working experience in brokerage or system vendor is an added advantage.

• Knowledge of equity/futures trading and settlement system functionality, operation flow, HKex, and global market connectivity (direct or indirect)

• Experience in dealing with end users and system vendors, problem-solving, and troubleshooting production issues

• Experience in system problem-solving skills on production issue handling and production deployment

• Exposure to other skills and application infrastructure, such as SQL query, FIX, Windows, Linux, VM Ware, backup, monitoring, and reporting

• Proficiency in both written and spoken English and Chinese. Conversational level of Putonghua is required.

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