Strategic CS Leader for Fintech & Web3 Platforms

A global financial technology company in Hong Kong is seeking a Senior Customer Success Manager to enhance strategic relationships with web3-native clients. This role involves leading activation and retention initiatives, designing customer success playbooks, and collaborating with cross-functional teams. The ideal candidate has 8-10 years of Customer Success experience, strong analytical capabilities, and familiarity with web3 and fintech sectors. This position offers unique opportunities to influence product development while prioritizing customer outcomes.