eCommerce Specialist

We are looking for a dynamic and forward-thinking individual to join our team as an eCommerce Specialist. In this role, you will not only manage the day-to-day operations of our eCommerce platforms but also play a strategic role in analyzing market trends, optimizing product listings, and driving innovation through automation. If you're passionate about eCommerce and thrive in a fast-paced, data-driven environment, we'd love to hear from you.
Roles and Responsibilities

Strategic Growth
• Analyze market trends, consumer behavior, and competitor strategies to identify new opportunities and drive platform performance.
• Collaborate with the team to optimize pricing, product positioning, and promotional strategies based on data insights.
• Research and test new tools or technologies to automate workflows and improve operational efficiency.

eCommerce Operations
• Manage and maintain multiple eCommerce platforms (e.g., Amazon, Shopify) to ensure smooth operations and account health.
• Optimize product listings with compelling content, SEO strategies, and data-driven enhancements.
• Monitor supply chain and inventory levels to proactively address stockouts, delivery delays, or other operational risks.

Performance Analysis
• Review and interpret platform analytics to track sales performance, identify trends, and suggest actionable improvements.
• Generate regular performance reports and present actionable insights to the team.
• Run A/B tests and analyze results to improve conversion rates and enhance customer experience.

Customer Engagement
• Handle online pre-sales and post-sales inquiries, ensuring an exceptional customer experience.
• Develop strategies to increase customer retention and satisfaction through personalized communication and problem resolution.

Requirements

Education & Experience:
• University graduate with at least 1 year of experience in eCommerce, Business, Data Analytics, Marketing, or a related field.
• Experience in eCommerce systems (e.g., Amazon Seller Central) and analytics tools (e.g., Google Analytics) is a strong advantage.

Skills & Competencies:
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Proficiency in Excel including pivot tables, XLOOKUP, VLOOKUP, and data visualization techniques.
• Familiarity with automation tools or AI prompting (e.g., ChatGPT, Grok) is a strong plus.
• Excellent organizational and time management skills to handle multiple projects.
• Strong written and verbal communication skills in English, Cantonese, and Putonghua.

Mindset:
• Curious, innovative, and eager to experiment with new ideas and tools.
• A proactive problem-solver who thrives in a dynamic and fast-paced environment.

Others:
• Immediate availability is preferred
• Candidates with less experience will be considered for the position of eCommerce Assistant

What We Offer
• 5-day work week
• Medical insurance
• Dental insurance
• Young and dynamic working environment
• Comprehensive training and career development opportunities
• Open office workspace
• Flexible teambuilding activities

Application Instructions:

Applicants should submit their up-to-date CV, including information on current and expected remuneration, and availability. Review of applications will commence as soon as possible and continue until the position is filled. Personal data provided will be used solely for recruitment and other employment-related purposes.

We are an equal opportunities employer and welcome applications from all qualified candidates.