WHAT YOU’LL BE DOING

Provides consultative direction and technical advice relating to the enterprises’ network infrastructure, addressing reliability, availability, scalability, security, and recovery

Take the senior role on technical escalations and drive incidents/problems until resolution utilizing advice

Work with internal technical teams and vendors for product placement and feature improvements for reliability, availability, and serviceability.

Creation of network architecture drawings, IP schemas, and other network documentation required for each project

Proposal Writing and project presentation and demonstration

WHO WR'RE LOOKING FOR

Degree holder in Computer Science/ Computer Engineering or related discipline

5+ years pre-sales / post-sales support or similar experience

Knowledge of large scale network solutions and layer 2 & 3 technology including, L2 standards, L3 protocols (IP, MPLS, and BGP routing)

Certificate Holders of CISSP, CISA, CEH, H3CSE, CCIE, CCNP, ACEP, and NSE7 would be an advantage

Good experience in pre-sales consultancy services and post-sales services in relation to IT Solutions (Infrastructure / Networking) such as Networking, Security, Server, Virtualization, Cloud, Managed Services, Data Centre, etc.

Good interpersonal and communication skills

Proactive and can work independently or as a team

Presentable and possess excellent communication skills

Good command of both spoken and written English and Chinese including Mandarin is an added advantage

Senior Operations Support Engineer

Network Guard