Senior Application Support (Algo trading) - Leading Investment bank

Our client is a premier global investment bank currently seeking a high-caliber Senior Algo Support Analyst to join their electronic trading team.

In this critical front-office role, you will provide L2/L3 support to traders, quants, and external clients, ensuring the stability, performance, and reliability of the firm’s algorithmic trading platforms across global markets.

This is a high-pressure, fast-paced environment where you will play a key role in maintaining low-latency operations, resolving complex technical issues, and supporting continuous platform enhancements and upgrades to meet evolving trading demands.

Key Responsibilities:
• Deliver expert L2/L3 support for algorithmic trading platforms, ensuring stable, low-latency operations and timely resolution of user and system issues
• Continuously monitor platform health, performance, and connectivity, proactively identifying and mitigating risks before they impact trading
• Own the incident lifecycle by leading root cause analysis, documenting findings, and partnering with engineering teams to implement permanent solutions
• Support release, upgrade, and change activities in close coordination with development and infrastructure teams to minimise trading disruption
• Act as the technical liaison between trading desks, quants, developers, and support teams, providing hands-on system support where needed
• Support QA, UAT, and production readiness for new features and enhancements to ensure alignment with business requirements
• Maintain and enhance operational documentation, including runbooks, troubleshooting guides, and procedures
• Participate in on-call and onsite support rotations, including coverage during non-standard trading hours as required

Role Requirements:
• 8–10 years’ experience in front-office trading application support (equities preferred)
• Strong Linux/Unix and SQL skills (Oracle or similar)
• Scripting experience (Python, Bash, or Perl) for automation
• Exposure to FIX protocol, trading systems, and monitoring tools (Geneos, Grafana)
• Strong communication skills; Mandarin/Cantonese a plus

About PFCC Group:

We partner with the world’s most sophisticated financial institutions to unlock sustainable value. By merging operational excellence with the power of AI and digital transformation, we ensure our clients are equipped to lead, not just keep pace.

Bridging the Gap between Vision and Technical Mastery, we believe that even the most advanced strategy is only as powerful as the people executing it. That is why we specialize in identifying and placing high-calibre technical talent within the world’s premier financial ecosystems. Whether it’s securing mission-critical infrastructure or driving global digital shifts, we connect elite IT professionals with opportunities at global financial leaders.

How to apply:

Please apply via the link in this job description or contact pfcc-tech-recruit@pfccgroup.com for enquiries.