General Role

The Retail Operations Project Specialist will be a driving force in leading retail operations projects in Asia travel retail network (excluding Korea). Projects include SAP launches in direct stores in Singapore and in Hong Kong, warehouse migration project and operational transformation projects in concessionaire stores.

The Retail Operation Project Specialist will be working closely with various stakeholders, including stores, logistics, internal control, finance, IT and commercial to ensure a smooth, adapted and compliant implementation process.

Located in Hong Kong office, store visits and some oversea travels are required.

Main Responsibilities
SAP Projects
• Participate into Fit-Gap workshops to identify discrepancies between Group Core model and local processes.
• Be the local change leader and as working partner with the store teams, including store manager, store admin, stock team and sales teams. As a bridge between different regional teams to bring in a clear, cohesive and collaborative deployment respecting SAP core model.
• Prepare, document and report test cases for user acceptance tests.
• Participate in the documentation of new standardised processes ensuring full compliance and proven efficiency.
• Structure and perform training to end users
• Be the on-site support at the SAP launch to ensure a smooth transition, on-site coaching and report feedback and issues.
• Consolidated and diffuse local best practices for continuous improvement.

Warehouse Migration Project
• Assist in the smooth transition on oversea warehouse migration working closely with the stock team and logistic team.
• Participate in setting up supply chain process within the SAP core model framework.

PROFILE
• Minimum 5 years of experience including 3 years in retail operations, logistics or supply chain with transversal project management - SAP deployment is a plus.
• Well versed of the retail operations with a strong sense of curiosity and practicality.
• Process and systems driven profile with analytical and problem-solving skills.
• “Hands-on” / “can-do” attitude.
• Agile, organised and rigorous, able to navigate ambiguity
• A strong communicator.
• Proficient with computer skills and MS Office with very good knowledge on using Excel.
• Fluent in English, Cantonese and Mandarin, fluency in French will be an added advantage

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