About Pergamon Labs
Pergamon Labs is at the forefront of AI-driven innovation, revolutionizing technical documentation and regulatory compliance. As an APK 2024 award-winning (Future AI Pioneer, 18th AsiaPacific Conference of German Business) and Cyberport Hong Kong incubated tech startup, we're developing Pergamon CMS, a platform that automates the creation of documentation for retail, consumer, and hardware products. Join our dynamic team in Cyberport, the Silicon Valley of Hong Kong, and seize the opportunity to work alongside our founding team and experienced professionals.
As a Customer Enablement Associate - AI Video & Product Education, you'll directly impact user adoption and satisfaction by developing engaging materials. Collaborate with our founding and Technical Support team and be part of a company that's defining the future of retail documentation.
Role Summary
We’re looking for a creative and motivated fresh graduate to join us as a Customer Enablement Associate with a focus on video-based product education. You’ll be responsible for creating product explainer videos, tutorials, and how-tos using AI-powered video creation tools (training provided). You’ll also help manage our YouTube channel and work with the support team to identify content needs based on user questions.
This role is ideal for someone with a knack for using web tools and visual communication, who’s eager to learn and excited about shaping how enterprise users learn to use our AI-based CMS Pergamon.
Key Responsibilities
Create product videos including explainers, tutorials, and walkthroughs using AI video tools (training provided) and according to specifications provided.
Help manage and grow our product education YouTube channel and structure them according to courses.
Respond to user tickets in Zendesk in English and Mandarin.
Support onboarding and Product training for Mandarin-speaking enterprise clients.
Collaborate with the Product team to understand product features and convert them into visual learning content.
Occasionally contribute to product documentation (as a secondary responsibility).
Work with cross-functional teams to support upcoming SaaS release and ongoing customer enablement efforts.
Required Qualifications
Bachelor’s degree in any discipline (preferably communication, design, multimedia, or tech-related).
Fluent in English and Mandarin (spoken and written).
Strong interest in product education, SaaS, and AI tools.
Quick learner of digital and web tools.
User of GenAI tools such as ChatGPT, DeepSeek, Claude, and others.
Interest in video creation and visual storytelling (even if no prior formal experience).
Based in Hong Kong with the right to work.
Preferred (but not required)
Experience using video creation tools such as Canva, Camtasia, Synthesia, or similar AI video platforms.
Exposure to customer-facing work such as tutoring, teaching, tech support, or onboarding.
Knowledge of basic video editing, scripting, or content planning.
Why Join Us?
Help shape a video-first education strategy for a real AI product
Get trained on cutting-edge AI and LLM tools
Learn from a hands-on, collaborative startup team
Work on meaningful deliverables for real enterprise clients
Office at Cyberport - Hong Kong’s startup and tech hub, also dubbed as the Silicon Valley of Hong Kong. (Free shuttle bus service to Cyberport from multiple HK pick up points.)
Company Website: https://pergamon-labs.com/home/
