(Based in Philippines) Application Support Engineer Level 3

DFI Retail Group-company-logo
(Based in Philippines) Application Support Engineer Level 3
DFI Retail Group
Software Engineer
Eastern, Hong Kong
7 days ago
Full Time
Onsite
Retail
Job Description
29 days ago

Office Location: Manila

Duties and Responsibilities:

  • Advanced Technical Support: Addressing and resolving complex technical issues that L1 and L2 support are unable to resolve.  Handling escalated customer support requests that require in-depth technical knowledge.

  • Troubleshooting complex technical issues by analyzing logs, providing root cause analysis, collaborating with internal teams, and coordinating with external vendors if needed, ensuring timely resolution and minimizing impact on operations.

  • Reviewing and executing change releases into production environment and work closely with business stakeholders, application developers, infrastructure teams and QA teams to minimize change related incidents.

  • Leading with systems integrations / upgrades and change deployments

  • Providing technical suggestions and advise to other Support Engineers.

  • Documenting system configurations, workflows, and procedures to ensure accurate system maintenance and support processes.

  • Proactively identify areas for improvement in system workflows, operational processes, and system performance.  Automating recurring workaround and reports. Implementing new technologies or methodologies to enhance support efficiency.

  • Staying up-to-date with market trends, industry best practices, and emerging technologies to provide informed support and contribute to system enhancements.

  • Delivering regular and customized training to teams within the business.

  • Developing reports for teams across the business.

  • Flexible with Morning and Mid-shift rotation. On-call L3 Support. (Rotation)

Requirements:

  • Minimum of 3 years’ experience in a Level 3 Application Support role or similar senior role.

  • Experience with an environment that follows ITIL framework.

  • Experience with Change and Problem Management.

  • Strong analytical and problem-solving skills, with the ability to address complex technical issues.

  • Experience with investigating java-based or in-house applications in code level.

  • Ability to learn and master application in SME level.

  • Written and verbal communication skills.

  • Working knowledge of Windows and Linux operating systems, investigating logs.

  • Working knowledge of Cloud Infrastructure like AWS, Azure.

  • Working knowledge of MSSQL or MongoDB.

  • API support experience, testing of API requests and investigating when there’s an error.

  • Experience with TLS, certificate, and configuration change.

  • Knowledge with Python scripting.

  • Experience with supporting mobile application is a plus. (optional)

  • Experience with Java spring boot is a plus. (optional)

  • Salesforce Marketing Cloud experience is a plus. (optional)

Share to
More jobs from DFI Retail Group
DFI Retail Group-company-logo
Software Engineer
Eastern, Hong Kong
7 days ago
Full Time
Onsite
Retail
DFI Retail Group-company-logo
Software Engineer
Eastern, Hong Kong
7 days ago
Full Time
Onsite
Retail
DFI Retail Group-company-logo
Others
Eastern, Hong Kong
7 days ago
Full Time
Onsite
Retail
DFI Retail Group-company-logo
Software Engineer
Eastern, Hong Kong
7 days ago
Full Time
Onsite
Retail
DFI Retail Group-company-logo
Software Engineer
Eastern, Hong Kong
7 days ago
Full Time
Onsite
Retail
DFI Retail Group-company-logo
Networking & System Administration
Eastern, Hong Kong
7 days ago
Full Time
Onsite
Retail
More jobs like this
JFE Consulting Limited-company-logo
(Senior) System Engineer / Help Desk Support/ Up to 40K
JFE Consulting Limited
Central and Western, Hong Kong
JustOneGalaxy Recruitment-company-logo
Software Support Analyst (Up to 35K, Perm, young team and culture)
JustOneGalaxy Recruitment
Kwun Tong, Hong Kong
JFE Consulting Limited-company-logo
(Senior) System Engineer / System Operator/ Up to 40K
JFE Consulting Limited
Central and Western, Hong Kong
PeopleLink-company-logo
System Engineer - MNC
PeopleLink
Central and Western, Hong Kong
Ceterna (Asia) Limited-company-logo
Salesforce.com System & Software Engineer / System Analyst
Ceterna (Asia) Limited
Kowloon City, Hong Kong
Ceterna (Asia) Limited-company-logo
Senior Salesforce Developer / Technical Consultant
Ceterna (Asia) Limited
Kowloon City, Hong Kong