Technical Support Specialist

Aigens Technology Limited is a market leader in F&B and Hospitality technology, empowering over 500 brands across the Asia Pacific, including global names like KFC, Burger King, Starbucks, Shake Shack, Hyatt, and Accor. Headquartered in Hong Kong, we specialize in innovative solutions that transform customer experiences and maximize operational efficiency.

As pioneers in mobile ordering and QR code technology, Aigens has been instrumental in steering the digital revolution of the F&B and Hospitality industry. Our versatile product portfolio—including Kiosk and Mobile Ordering solutions, POS, Payment, Loyalty systems, and Middleware—helps businesses attract more customers, increase order sizes, foster loyalty, and streamline operations.

With rapid growth in the past three years, expanding to 9 regional offices and a team of 150 (and counting), Aigens is shaping the future of F&B and Hospitality technology. If you’re passionate about innovation and want to make an impact in this dynamic industry, join us and be part of our journey.

Technical Support Specialist

What your daily work look like

Provide technical support to merchants (make trips to client-site as well as in-office remote support)

Provide timely and effective 1st & 2nd tier system support services

Handle system troubleshooting, debugging, installation & configuration (such as Kiosk, Point-of-Sale, payment devices & printers)

Develop & manage front-line staff regarding all technical-related knowledge and expectations

Assist in client meetings and technical input

Work in a roster system consisting of AM and PM shifting and rotation for weekends

We are looking for someone with

Diploma / Higher Diploma with 2 years or above relevant work experience; fresh graduates with relevant qualifications in IT and relevant internship experience welcome to apply

Experience in POS system is an advantage but not a must

Customer-centric mindset and able to systematically organise and prioritise tasks in a team environment

Proficiency in Microsoft based system, virtualization, network and IT security control

Sounds knowledge in configuring enterprise-wide system platform, LANS, WANs, WLANS & VPNs

Self-driven with can‐do attitude & problem-solving skills

Good communication skills

What’s on offer

Competitive salary to the right candidate

Discretionary bonus based on performance

14 days of annual leave and +1 day per job anniversary

Friendly work environment

Working a flat culture with talented individuals

Join a young and growing brand backed by a great investment team

Aigens is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sexual orientation, national origin, genetic information, or any other protected characteristic.
All applications will be handled in strict confidence and will only be used for recruitment related purposes. Applicants who do not hear from us within 6 weeks from the date of application may consider their applications unsuccessful. All information on unsuccessful candidates will be retained for a maximum period of 24 months. If you have any questions about personal data privacy at Aigens, please contact [email redacted, apply via Company website] .

Full-time