IT Service Desk Support Engineer (Day/ Overnight)

Swing Consulting Limited is an IT consulting firm, we provide wide range of IT solution to our customer including software development, IT infrastructure, Network deployment etc. For company development, we are looking for high caliber candidates with matching background and expertise to respond to current opening for the following position.

Job Responsibilities
• Sustain the Tier-1 hotline operation to fulfil customer contract requirement and scope of work.
• Handle incoming service requests, incidents, and problems via different communication channels such as phone, email.
• Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system.
• Assist in performing any other IT duties as assigned by supervisors.

Job REQUIREMENTS
• Diploma or above in Information Technology or related discipline.
• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone will be a definite advantage.
• Knowledge on Windows, Office 365, other Microsoft applications & account admin.
• Customer-oriented with good troubleshooting, communication, and interpersonal skills.
• Good command of both spoken and written English and Chinese (including Mandarin).
• Good at Chinese and English typing (Chi & Eng: 30 wpm).

Benefits
• 17-22K
• 10-15 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment

Please send your full resume to us by email [email redacted, apply via Company website].

For other vacancies, please visit our website www.swing-hk.com

Linkedin - linkedin.com/company/swing-consulting-ltd

All information provided will be treated in strict confidence and used for recruitment purposes only.