Community / Operations Manager

Dash Living-company-logo
Community / Operations Manager
Dash Living
Software Engineer
Central and Western, Hong Kong
7 days ago
Full Time
Onsite
Accommodation Services
Job Description
48 days ago

WHAT YOU'LL DO

Oversee the daily operations, and team management to ensure a motivated guest service focused front-line team and the achievement of business targets.

Manage hotel operations functions, including Front Desk, Community Engagement, Housekeeping and Engineering divisions.

Work closely with Reservations, Revenue Management, Sales, Marketing, Finance departments to ensure the property performs to budget and profitability targets.

Responsible for the customers’ satisfaction including VIPs and handling escalated and emergency cases

Ensure long-term business growth aligned with the company's vision, core values, and established policies and procedures

Participate in the development of annual, mid-term, and long-term financial and marketing plans, as well as budgeting, in line with the group's business and marketing strategies

Develop and execute strategic and analytical decisions to guide teams in achieving the hotel's financial goals

Responsible for all community engagement, including but not limited to partnerships and events

Provide guidance and direction to subordinates, including setting performance standards, monitoring their performance and providing regular coaching.  

Maintain and control the room system and its actual status, coordinating efficiently with all other departments

Create and review SOPs, improve and streamline the procedures

Collaborate with internal and external stakeholders such as the General Manager, External Vendors and Department Leaders.

Build and maintain management and financial reports in collaboration with Finance Team

Work with senior management team on ad-hoc initiatives and projects

Develop and drive recruitment and training for the Community Team 

WHAT WE'RE LOOKING FOR

Strong understanding of hospitality and the sharing economy.

7+ years of solid operations experience with at least 5 years of management experience

Strong skill sets in critical thinking and communication skills

Excellent leadership, emotional intelligence and cultural sensitivity

Embrace change, open-minded with a teamwork spirit

Hospitality experience is a huge plus, or show us the people person that you are

Proficiency in English, Cantonese and Mandarin is a plus

WHAT WE OFFER

Your fingerprint to impact a fast-growing business at an exciting time

A dynamic environment with career progression

5-day work week and a competitive salary

Medical Insurance

Fringe benefits + Extra leaves

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