Software Support Analyst (Up to 35K, Perm, young team and culture)

JustOneGalaxy Recruitment-company-logo
Software Support Analyst (Up to 35K, Perm, young team and culture)
JustOneGalaxy Recruitment
Software Engineer
Kwun Tong, Hong Kong
7 days ago
Full Time
Onsite
Professional Services
Job Description
105 days ago

Responsibilities

· Provide top-notch technical support to clients regarding software-related issues, and incidents in a timely and professional manner

· Investigate and diagnose software problems and identify root causes

· Collaborate with cross-functional teams to escalate and track issues that require further attention or resolution

· Document and maintain detailed records of client interactions, including issues reported, troubleshooting steps taken, and resolutions provided

· Contribute to the creation and improvement of support documentation, knowledge base articles, and FAQs to enhance the efficiency of support processes

Requirement

· Bachelor's degree in Computer Science, or IT related field

· Minimum 2 years Software Support experience

· Knowledge of backend programming languages, such as Node.js or Ruby on Rails

· Experience with database management systems, such as MySQL etc.

· Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment

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JustOneGalaxy Recruitment-company-logo
Others
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