(Senior) System Engineer / Help Desk Support/ Up to 40K

JFE Consulting Limited-company-logo
(Senior) System Engineer / Help Desk Support/ Up to 40K
JFE Consulting Limited
Software Engineer
Central and Western, Hong Kong
7 days ago
Full Time
Remote
Professional Services
Job Description
338 days ago

Job Highlights

  • 3+ yrs experience with Engineer/help desk support

  • No 24/7, 5 days works + bonus + medical

  • Attractive salary, up to 40K, 1-2months bonus

Job Description

Some international clients I work with are hiring Engineer/ Sr Engineer to join their rapidly expanding teams. If you want to know more about them, please contact us!


Responsibilities:         

  •  Provide technical guidance to teammates and provide technical support to customers

  •  Work as an IT Infrastructure Subject Matter Lv2/3 Engineer to solve different IT infrastructure issues

  •  Act as an escalation point for other team members on IT infrastructure issues

  •  Monitor customer's infrastructure and proactively implement preventive measures to prevent issues/problems from occurring

  •  Collaborate with the Help Desk Team Leader to provide first-class service to our customers in a timely and professional manner

  •  Keep IT managers and help desk informed about the status of current and outstanding tasks, escalating when tasks are taking longer than expected

  •  Check meeting room facilities every morning


Requirements:

  • Diploma or above in Information Technology, Software Engineering or related fields

  • Minimum 3 years' experience in a technology support role for Senior role

  •  Candidates with less experience will be considered Engineers (IT Services)

  •  Experience in a service provider environment is a plus

  •  Those with MCSE/MCITP, Microsoft MS/AZ, VCAP, VCP, CISSP, CISA and other certificates are preferred


Key Skills:

  •  Excellent command in both written and spoken English and Chinese (both Cantonese and Mandarin preferred)

  •  Solid and extensive experience in multi-site infrastructure deployments

  •  Solid and strong hands-on experience in IT infrastructure including servers, storage, data backup, replication, networking, UPS, etc.

  •  Strong troubleshooting skills

  •  Knowledge in Microsoft desktop / Office 365 / Azure platforms

We offer

  • Attractive Bonus

  • Work from Home arrangement 

  • 5-day work week

  • Vaccination leave

  • Comprehensive medical & dental insurance coverage

  • Competitive annual leave package

  • Competitive pay and Discretionary bonus

  • Friendly working environment with dynamic and talented team members

  • Smart and casual attire (Monday to Friday)

  • Learning and development opportunities

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