IT Infrastructure Specialist

The Hong Kong Council of Social Service-company-logo
IT Infrastructure Specialist
The Hong Kong Council of Social Service
IT Support
Wan Chai, Hong Kong
7 days ago
Full Time
Onsite
Education
Job Description
194 days ago

RESPONSIBILITIES

• To perform 1st tier hardware and software support service as well as system upgrade & implementation to users in various locations

• To provide operational reports, training manuals and sessions for associated users

• To be responsible for LAN administration, monitoring, maintenance and support to the network, desktops as well as OA peripherals, and to ensure the whole IT infrastructure operates in healthy state

• Co-ordinate with other vendors & parties when necessary

• To undertake any other duties as may be assigned from time to time by the supervisor

REQUIREMENTS

• DSE/Form 5 graduate or above

• Experienced in handling client support calls, providing remote error diagnosis and on-site troubleshooting services to identify root causes

• Familiar with a wide variety of client software such as MS Windows 10 / 11, MS Office 2021 / M365, Browsers and OA applications. Knowledge of Linux system administration is an advantage

• An understanding of Internet related connectivity and customer equipment issues

• Team player with good interpersonal skills

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