Job Description
7 days ago
About the job
• Lead the Customer Services Team to provide excellent pre-sales and post-sales support, ensuring a high level of customer satisfaction
• Monitor and coach the teammates to provide proper response to handle customer inquiries, feedback and complaints in a professional manner
• Drive the team to deliver excellent service in consulting solutions and improve customers’ satisfactory level through web chat, e-mail and telephone contacts
• Propose resolutions to customer complaints in line with the overall business mission & strategic goals in aim of optimizing the retention of existing customers
• Liaise with relevant internal parties to enhance the efficiency of sales operation
• Support daily operations and ad hoc duties as required
About the people
• Degree holder in Business Administration or Marketing disciplines
• A minimum of 10 years of relevant customer service experience is required; experience in the retail industry is highly preferred
• Customer oriented, with excellent interpersonal and communication skills
• Mature, well organized and a good team player
• Good numerical sense with analytical thinking
• Proficient in MS Office, Excel with Excellent typing speed
• Good command of both written and spoken Chinese and English, fluent in Mandarin is preferred
• Immediately available is preferred
You will enjoy
• Competitive remuneration package
• Double pay
• Staff purchase discount
• Group Medical Insurance
• Various types of pay leave
• Work with smart coworkers
• Valuable working experience
• Relaxed dress code
Remuneration will be commensurate with qualification and experience. Interested parties, please send your application with detailed resume indicating both existing & expected salary and date of availability to us by clicking " APPLY NOW ".
We are an equal opportunity employer. All information provided by applicants will be treated in strict confidence and used for recruitment purpose only.All applications received will be kept in strictest confidence and for recruitment purpose only.
• Lead the Customer Services Team to provide excellent pre-sales and post-sales support, ensuring a high level of customer satisfaction
• Monitor and coach the teammates to provide proper response to handle customer inquiries, feedback and complaints in a professional manner
• Drive the team to deliver excellent service in consulting solutions and improve customers’ satisfactory level through web chat, e-mail and telephone contacts
• Propose resolutions to customer complaints in line with the overall business mission & strategic goals in aim of optimizing the retention of existing customers
• Liaise with relevant internal parties to enhance the efficiency of sales operation
• Support daily operations and ad hoc duties as required
About the people
• Degree holder in Business Administration or Marketing disciplines
• A minimum of 10 years of relevant customer service experience is required; experience in the retail industry is highly preferred
• Customer oriented, with excellent interpersonal and communication skills
• Mature, well organized and a good team player
• Good numerical sense with analytical thinking
• Proficient in MS Office, Excel with Excellent typing speed
• Good command of both written and spoken Chinese and English, fluent in Mandarin is preferred
• Immediately available is preferred
You will enjoy
• Competitive remuneration package
• Double pay
• Staff purchase discount
• Group Medical Insurance
• Various types of pay leave
• Work with smart coworkers
• Valuable working experience
• Relaxed dress code
Remuneration will be commensurate with qualification and experience. Interested parties, please send your application with detailed resume indicating both existing & expected salary and date of availability to us by clicking " APPLY NOW ".
We are an equal opportunity employer. All information provided by applicants will be treated in strict confidence and used for recruitment purpose only.All applications received will be kept in strictest confidence and for recruitment purpose only.
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