Job Description
7 days ago
You will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence. Your Role
You will focus on developing + diversifying business in line with financial + volume targets. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives. Your Responsibilities
• To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals.
• To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions.
• To monitor competition by gathering current marketplace information on pricing + products.
• To report customer feedback to the CCL team, supporting resolutions as required.
• To align with CCL colleagues when onboarding new customers.
• To maintain + update the most relevant customer information in internal systems.
• To regularly review customer portfolios with the CCL Managers + team.
• To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL. Your Skills and Experiences
• Your strong focus on customer + stakeholder relationships along with your strong time management will be key to your success. You have been selected for this role because of your
• knowledge across our operations + because you possess the key attributes we are looking for.
You will focus on developing + diversifying business in line with financial + volume targets. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives. Your Responsibilities
• To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals.
• To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions.
• To monitor competition by gathering current marketplace information on pricing + products.
• To report customer feedback to the CCL team, supporting resolutions as required.
• To align with CCL colleagues when onboarding new customers.
• To maintain + update the most relevant customer information in internal systems.
• To regularly review customer portfolios with the CCL Managers + team.
• To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL. Your Skills and Experiences
• Your strong focus on customer + stakeholder relationships along with your strong time management will be key to your success. You have been selected for this role because of your
• knowledge across our operations + because you possess the key attributes we are looking for.
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