Customer Service Representative, Contact Centre | Hong Kong, HK

Key Responsibilities:
• Oversee inbound customer inquiries and complaints related to general insurance, coming from various sources such as phone calls, emails, written messages, and social media, while adhering to the company's service commitments in a timely, professional, and precise manner.
• Build and sustain strong customer relationships by offering comprehensive customer support services.
• Deliver after-sales assistance to clients, including policy modifications and claims processing.
• Ensure that the services provided align with company standards and meet both internal and regulatory guidelines.
• Verify the accuracy of data and activities recorded in the system.
• Assist with projects and initiatives aimed at enhancing process efficiencies.

Requirements:
• DSE / HKCEE graduate or above qualifications
• Holder of IIQE (Paper I & II) qualifications
• At least 3 years in inbound call centre environment with focus on customer service, complaint and claims handling
• Group medical knowledge and experience is essential
• Self-motivated, independent, good team player, customer-oriented with excellent customer service and communication skills
• Fluency in Cantonese, good command of English and Mandarin would be an advantageÂ
• Proficient in MS Word, Excel, PowerPoint and Chinese Word ProcessingÂ

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