DFI Company Brief
DFI Retail Group (“Group”) is a leading pan-Asian retailer. At 30th June 2021, the Group and its associates and joint ventures operated over 10,000 outlets and employed some 230,000 team members. The Group had total annual sales in 2020 exceeding US$28 billion.
The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains.
The Group (including associates and joint ventures) operates under a number of well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.
The Group’s parent company, Dairy Farm International Holdings Limited, is incorporated in Bermuda and has a standard listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Group's businesses are managed from Hong Kong by Dairy Farm Management Services Limited through its regional offices.
DFI Retail Group is a member of the Jardine Matheson Group.
The Role
The SAP Functional Analyst - MOVE provides the 2nd level support and primary contact for standard to medium complexity applications in production. The role also ensures continuous smooth operation of assigned production applications, and fulfils ad-hoc requests.
Key Responsibilities
Handles problem isolation and issue resolution for minor to medium complexity applications
Carries out agreed maintenance tasks
Work closely with other teams such as developers and technical engineers for the resolution of identified issues.
Monitors application performance, obtain performance statistics and alert teams to make recommendations for improvement
Assists in the handling of complex application systems in production
Form part of the level 2 SAP support team.
Comply with level 2 support processes and procedures.
Interact with level 1 support and service management teams within the country where SAP has been deployed.
Interact with Group organisations across the company footprint.
Analyze tickets in line with Target Operating Model configuration and recommend changes where required; escalate to Level 3 support when necessary.
Document TO-BE business process aligned to Business Target Operating Model and standard SAP application functionality.
Document functional application configurations.
Document functional enhancement to SAP, inclusive of Screens, Interfaces, and Report’s. This must be completed while adhering to the Company Change Request process.
Interact with development resources to ensure compliance with functional designs.
Prepare test scenarios and scripts to be used through the application testing cycle.
Support application, integration, regression and user acceptance testing.
Review of application training materials.
Key Requirements
Graduate of any IT related course.
Solid 3-5 years of relevant working experience.
Knowledgeable in computer concepts and functionalities.
Proficient in Microsoft office.
Knowledgeable and understands computer concepts in Windows.
Knowledgeable and understands computer concepts in UNIX/LINUX.
Good understanding of SAP MM Module.
o Purchasing
o Stock Transfer and Inventory Management
o Logistics Invoice Verification
o MRP Run – Consumption Based
Intermediate knowledge and ability to perform functional analysis and investigation in SAP MM Module.
o Purchasing
o Stock Transfer and Inventory Management
o Logistics Invoice Verification
o MRP Run – Consumption Based
Able to understand SAP interface technology in IDOC and RFC.
