Product Support Specialist

Are you ready to grow your career with a leader in financial technology?

Linedata is looking for a dynamic Product Support Specialist to join our team in Hong Kong. Reporting to the Head of Support, Asia, this role offers an exciting opportunity to support Linedata's cutting-edge Front-to-Back office platform for institutional and alternative asset management.

If you're a problem solver with a passion for technology and enjoy working in a collaborative environment, this is the perfect role for you! We're seeking motivated individuals who thrive in challenging environments, have excellent communication skills, and are eager to make an impact.

Key Responsibilities:
• Provide first-level technical support to clients, diagnosing, troubleshooting, and resolving issues independently.
• Collaborate with internal teams, including engineering, development, and business analysts, to tackle complex problems.
• Deliver training and consultancy to clients, helping them maximize the use of Linedata's solutions.
• Assist in the implementation and testing of new system modules or fixes.
• Communicate professionally with clients, including Portfolio Managers, Fund Accountants, Traders, and Compliance Officers.
• Mentor and support new employees during onboarding and guide them through challenging situations.