Production Management Manager

Full Time

Hongkong

Duties & Responsibilities:
• Responsible for supporting IT Production environment including day-to-day system operations and upstream/downstream feeds for the assigned products
• Be able to troubleshoot complex application and technical problems independently
• Escalate and follow-up on permanent fix for development related issues
• Analyze business requirement to provide tools and solution
• Liaise & manage software vendors
• Conduct System Quality Assurance Test and User acceptance Test; Perform production deployment and upgrade system patches
• Develop and build schedule jobs/feeds for system integration and enhancement
• Ensure effective and timely resolution to business
• Adhere to ITIL Application Support methodology, follow incident and change management procedures; execution of BCP/DRP plans
• Provide technical and requirement specification
• Improve productivity and SLA via process improvement, system enhancements and automation
• Document procedures, best practices and troubleshooting FAQs
• Shift duty, need to work across weekends/weeknights/holidays on a rotation basis

Qualifications/Skills:
• University degree in computer science / engineering or equivalent field of study
• 5+ years’ experience in Technology Service / Production Management with proven technical support role in a reputable bank or financial institution
• In-depth technical background and experience in performing/managing L1/L2 application support
• Experience in supporting systems running on Linux, UNIX, Windows, and cloud platforms (e.g. AWS)
• Hands-on experience in SQL, shell scripts / python, job schedulers, monitoring and support tools
• Experience in process improvement and automation initiatives in production management projects
• Outstanding incident management, troubleshooting, analytical, and problem-solving abilities, along with ability to collaborate cross-functionally in a fast-paced and growing environment
• Self-motivated and ability work with minimal supervision
• Knowledgeable in all phases of Software Development Life Cycle (SDLC)
• Candidates with ITIL certification will be an advantage
• Well-versed in current technological trends ideally in the area of cloud/container based microservices, cryptocurrency and blockchain technologies
• Excellent communication and client service skills and mentality
• Fluency and proficiency in written/spoken English and Chinese (Mandarin and Cantonese)