E-Commerce Operations Manager

About Linjer
Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches.

Frustrated by the limited options between fast fashion and overpriced luxury, we partner directly with top suppliers to deliver beautiful, well-crafted products at a fraction of traditional luxury prices.

We are committed to thoughtful design and sustainable practices, using recycled metals, ethically sourced gemstones, and conflict-free, lab-grown diamonds.

Our company is rapidly scaling and we’re excited to expand our Hong Kong office by adding 10 new team members this year!

What Linjer offers
• A multicultural and inclusive team culture
• Talented and passionate colleagues committed to excellence
• A predictable 9am-6pm work schedule (night/weekend work exceedingly rare and only for the biggest emergencies)
• Accelerated career growth opportunities for high achievers
• Visa sponsorship for exceptional talent ready to join our family
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Who we’re looking for
We are seeking a detail-oriented and proactive Ecommerce Operations Manager to join our fast-growing team. In this hands-on role, you will manage daily ecommerce logistics, coordinate with 3PL partners, oversee inventory and returns, and ensure timely, cost-effective delivery to provide an exceptional customer experience.

The position is full-time in our Hong Kong office.

Responsibilities
• Serve as the primary liaison with our 3PL partners to ensure seamless and efficient daily operations
• Oversee all aspects of ecommerce operations, including inventory stock-in, order fulfillment, shipping logistics, and issue resolution
• Coordinate closely with third-party logistics providers and carriers to guarantee timely, cost-effective deliveries
• Monitor and analyze shipping performance metrics, proactively identifying and implementing opportunities for improvement
• Manage the returns process by overseeing returns providers and coordinating with our 3PL to ensure smooth handling
• Lead and supervise physical returns processing activities at our 3PL facilities to maintain quality and efficiency

Who you are
• Professionally fluent in English
• Bonus: Professionally fluent in Cantonese
• Experience level is flexible; we tailor the role to match your seniority and skills
• Detail-oriented with strong organizational and multitasking abilities
• Tech-savvy and quick to learn new software and tools
• A collaborative team player who works well with others
• Mature, responsible, and exercises sound judgment in decision-making
• Coachable, eager to learn, and committed to continuous personal and professional growth

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