CRM Executive

Eu Yan Sang (HK) Ltd is a global leading integrative healthcare and wellness company with strong foundations in traditional Chinese medicine (TCM).

With the mission of “Caring for Mankind” and driven by our core values of Integrity, Caring, Customer-Focused, Unity and Excellence, Eu Yan Sang is at the forefront of modernising TCM, making it relevant to today’s consumers. A household brand in South East Asia with retail presence in Singapore, Hong Kong, Malaysia, China, Macau, Australia; and clinics in Singapore, Malaysia and Hong Kong, Eu Yan Sang has consistently invested in research and development, leveraged on technology and developed its human capital. Today, the Eu Yan Sang brand name is synonymous with premium quality - in manufacturing, retail, wholesale and clinic services.

Eu Yan Sang (HK) Ltd is now looking for a high caliber candidate in the following position:

What YOU’ll do:
Implement and Monitor CRM O2O Campaigns: Execute daily member programs efficiently and conduct timely campaign performance analysis.

Performance Tracking: Perform data analysis and post-campaign reporting, including new product, sales promotion and members activation programs.

Personalized Communication: Design and create promotional messages and materials to deliver effective and seamless communications engaging members via in-store POP, member APP, eDM, social media platforms and etc.

Data-Driven Mindset: Collaborate with the CRM Manager to leverage data-driven insights for refining marketing and CRM action plans, optimizing campaign performance.

Cross-functional team collaboration: collaborate effectively with internal marketing and sales stakeholders as well as external agencies, vendor to align marketing/CRM efforts for assigned projects.

Joint Promotion Opportunities: Explore and execute joint promotions with potential partners to effectively expand our member database.

Perform ad hoc duties as assigned.

What YOU’ll need:
Degree/ Higher Diploma holder in any discipline

1-2 years of relevant experience in Retail / FMCG business, clerical and secretarial work experience is preferred

Familiar with various MS Office applications including Word, Excel, PowerPoint and Chinese Word Processing

Responsible, Good team player, with excellent communication and interpersonal skills

Sensitive to numbers and strong analytical skills

Knowledge and experience of CRM app is a plus

Experience with CRM platforms (e.g., Salesforce, Emarsys) is preferred.

Full-time preferred, or part-time candidates who can commit to at least 3 working days per week will also be considered

We offer attractive remuneration package to the successful candidates.

Please send detailed resume, stating qualification, experience, current and expected salary and career history by clicking “Apply now”.

All information received will be kept in strict confidence and only for employment-related purposes.

Part-time