Business Analyst / Specialist (Digital Retail / eCommerce)

Business Analyst / Specialist (Digital Retail / eCommerce) - IC

Client Description

Renowned retail corporation in Hong Kong and regional

Job Description
• Maintain daily eCommerce operations IT systems running smoothly in regional markets to drive profits and partner with regional operations teams to ensure timely and high‑quality executions.
• Analyzing complex business problems from different angles, performing gap analysis, working collaboratively with various IT teams to identify appropriate technical solutions to solve business problems and automate cross‑platform operations reconciliation.
• Managing eCommerce systems with solution regarding operations/campaigns need.
• Suggesting changes to refine and streamline eCommerce operations workflows to optimize working efficiency and productivity without sacrificing quality.
• Preparing training documentation and coaching local markets teams to use group technical solution to run the online business appropriately.
• Working closely with in‑house stakeholders to achieve assigned key sales, margin, member acquisition, conversion, online traffic targets and ensure local markets to adopt the Group Guideline of eCommerce.
• Operations and Retail Operations Standards.
• Reviewing systems logs to speed up the troubleshooting process.

Job Requirements
• You have a strong logical mind with data manipulation skill like Excel/SQL tools.
• You have sound knowledge in retail systems, and eCommerce digital application systems.
• You are passionate about Digital or E‑commerce trends.
• Degree in e‑Commerce, Information System, Computer Science, Operations Research, Industrial Engineering or related disciplines is preferred.
• Strong organizational skills with a proven ability to meet critical deadlines, prioritize workload, flexible, adaptable and able to multi‑task in a fast‑paced environment.
• Have regional exposure and sound knowledge in eCommerce/3rd party e‑Marketplace, mobile, multi‑channel, and/or digital system integration.
• Possess knowledge and experience on eCommerce systems, ERP, Warehouse Management System (WMS), 3PL Logistic System, is a definite advantage.
• Excellent written and verbal communications skills.
• Proactive team player, highly organized and efficient with a can‑do attitude.
• Excellent interpersonal skills to be a team player and independent contributor.