Customer Success Specialist (Cantonese & Mandarin Speaking)

📍 Location: Georgetown, Penang – Livingston Tower

📅 Start Date: 10 February 2026

About the Role

We are hiring Cantonese-speaking Customer Success Specialists to support a global smart devices client. This role focuses on delivering high-quality customer support and ensuring a positive customer experience across multiple communication channels.

You will act as a trusted point of contact for customers, assisting with inquiries, issue resolution, and general product support in a fast-paced, customer-centric environment.

Key Responsibilities
• Handle customer inquiries via phone, chat, and email in a professional and courteous manner
• Provide accurate information and effective solutions to customer issues
• Perform basic to intermediate technical troubleshooting related to smart devices and applications
• Ensure timely documentation of customer interactions in internal systems
• Meet quality, productivity, and customer satisfaction KPIs
• Collaborate with team members to continuously improve service delivery

Working Hours
• Monday to Sunday (rotational shifts)
• Operating hours: 9:00 AM – 9:30 PM
• 9 hours per day (including 1-hour meal break)
• 5 working days per week

Salary & Benefits
• Salary to be discussed
• 13th Month Salary Bonus
• Medical coverage and structured training provided

Requirements
• Native or fluent Cantonese (mandatory)
• Mandarin proficiency (conversational to business level)
• English proficiency for internal communication
• Minimum Diploma (Bachelor’s Degree preferred)
• Experience in customer service, contact center, or client-facing roles is an advantage
• Strong communication skills with a customer-focused mindset
• Comfortable working in a shift-based, fast-paced environment

Why Join Us
• Support a well-established global smart devices client
• Competitive salary with clear incentive structure
• Structured onboarding and ongoing training
• Career development opportunities within a global organization