Software Engineer (AI Agent)

About RedotPay

RedotPay is a global crypto payment fintech integrating blockchain solutions into traditional banking and finance infrastructure. Our user-friendly crypto platform empowers millions globally to spend and send crypto assets, ensuring faster, more accessible, and inclusive financial services. RedotPay advances financial inclusion for the unbanked and supports crypto enthusiasts, driving the global adoption of secure and flexible crypto-powered financial solutions. Join us in shaping the future of finance and making a meaningful impact on a global scale.

About the Role

You will join a small, agile team as a core builder of our AI Customer Service platform. You won't just be watching from the sidelines; you will be writing code that connects Large Language Models (LLMs) to our payment systems. You will learn how to build "ChatGPT-like" experiences that are grounded in financial data—helping customers with everything from refunds to transaction explanations—all while maintaining the highest standards of security and privacy.

Responsibilities
• Build AI Features: Write clean, maintainable code to implement new features for our AI customer service agent.
• Work with LLMs: Gain hands-on experience integrating with APIs from OpenAI, Anthropic, or open-source models. You'll learn how to prompt models effectively to get accurate, safe financial answers.
• Connect the Dots: Help build the "plumbing" that allows the AI to look up specific transaction details. You'll connect the AI engine to our internal APIs so it can retrieve real data (like "was this payment successful?") and perform actions.
• Smart Search: Work with vector databases (a fancy term for AI-powered search) to help the bot find the right policy documents or FAQ answers instantly.
• Learn Fintech Best Practices: Understand how to handle sensitive data. You'll learn how to build features that respect PCI compliance and keep customer information secure while still leveraging AI.
• Test and Improve: Help build tools to test the AI's answers. Did the bot give the right refund amount? Did it sound helpful? You'll help us measure and improve that.

Qualification
• 0-3 years of software engineering experience with a bachelor’s or master’s Degree in the Technical field
• You will need to be an expertise in one or more types of coding (i.e Java/Python)
• You are curious about AI. Maybe you’ve built a small project using the OpenAI API, played with LangChain, or just spent hours experimenting with ChatGPT and thinking, "How does this work?"
• You care about code quality. You write code that is readable and testable, and you are eager to learn best practices from senior engineers.
• You have a desire to understand the "why" behind the code, especially in a regulated industry like finance.