Senior Technical Consultant/Technical Consultant (Call Centre)

Hong Kong Broadband Network Limited-company-logo
Senior Technical Consultant/Technical Consultant (Call Centre)
Hong Kong Broadband Network Limited
Consulting & System Integration
Central and Western, Hong Kong
7 days ago
Contract
Onsite
Technology, Information and Media
Job Description
38 days ago
(Ref:STC/TC/CC)

The Opportunity

Responsibilities
• Provide Cloud Contact Center Implementation and Support
• Provide Collaborative approach in the design, implementation, support and maintenance of Genesis and Contact Center application.
• Customer service oriented and self-motivated with good communication skills.
• Ability to work independently with Compliance on the implementation of Voice recording solutions
• Troubleshoots issues within the environment also including SIP & Network
• Prepares and/or reviews functional requirements documentation
• Works with clients to facilitate their understanding of best practices for a Cloud telephony solution

Preferred Qualifications and Abilities
• University graduate with over 3-4 years in relevant IT infrastructure (Cloud/VoIP) roles
• Provide Cloud Contact Center Implementation and Support.
• Experience in supporting and servicing Genesys cloud contact or on-premises center environment
• Experience in following Contact Center Components
• Architect
• General Administration
• Analytics and Reports
• Quality Management
• Data Actions

We offer excellent career development opportunities in our exciting working environment, and we ensure our talents will be rewarded with a satisfactory remuneration package. Come and join us by sending your comprehensive resume with current and expected salary to hkrecruit@hkbn.net and quoting Reference Code on the subject line.

We commit ourselves to be a caring employer and provide equal opportunities, sustaining a pleasant working environment with zero discrimination on the ground of sex, marital status, disability, pregnancy, family status and race. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available on written request.

For general HR enquiries, please contact hr_enquiry@hkbn.net

Share by QR Code
Share to
Hong Kong Broadband Network Limited-company-logo
Full Stack Developer
Hong Kong Broadband Network Limited
Software Engineer
Central and Western, Hong Kong
7 days ago
Contract
Onsite
Technology, Information and Media
Hong Kong Broadband Network Limited-company-logo
Account Manager - ICT Solution for SMB
Hong Kong Broadband Network Limited
Sales & Account Management
Central and Western, Hong Kong
7 days ago
Full Time
Onsite
Technology, Information and Media
More jobs like this
Manager/ Senior Manager (Contact Center Solution Architect)
Deloitte Touche Tohmatsu
Central and Western, Hong Kong
Wealth Management Cube-company-logo
Senior System Analyst
Wealth Management Cube
Central and Western, Hong Kong
Captar Partners-company-logo
Software Implementation Consultant - Tech Firm
Captar Partners
Central and Western, Hong Kong
Network Technical Consultant
FRG Technology Consulting
Central and Western, Hong Kong
System Analyst / Senior System Analyst
Delken Group Limited
Central and Western, Hong Kong