Job Description
7 days ago
Responsibilities:
• Manage daily dispatch of all correspondences for Customer Care team via different sales channels, e.g. phone-in/walk-in/email.
• Daily management of Customer Care Team’s email boxes.
• Preform ad-hoc admin tasks as assigned by supervisor.
• Offer routine clerical support to Customer Care Team, e.g. document upload, policy endorsement, NCD and VRD validation, market value table update, sanction list checking.
• Manage cash box and prepare the bank-in report to Finance department as scheduled.
• Handle office admin supply and logistic, e.g. stationery order and business activities.
• Manage Call Centre reports, e.g. sales & service tracking report, renewal report generation and performance data update.
Requirements:
• F.5/DSE or above.
• 1-2 years’ working experience, in sales administration or customer service is desirable.
• Familiar with Call Centre operation and personal lines General Insurance products.
• Good computer skills on Microsoft software applications.
• Teamwork, customer-orientated, self-motivated, dedicated, enthusiastic, outgoing and able to work well under pressure.
• Attention to details, productivity and strong sense of responsibility and urgency.
• Highly organized and strong commitment with the ability to meet tight deadlines.
• Work cooperatively and effectively with different levels of people and enable to establish and maintain positive working relationships with others both internally and externally.
• Good command of both written and spoken English, Cantonese and Mandarin.
We are an equal opportunity employer and welcome applications from all qualified candidates.
Please send your full resume in both English and Chinese stating present and expected salary to
Human Resources Manager by clicking APPLY NOW.
All personal data provided will be treated in the strictest confidence and used only for recruitment related purposes. All personal data will be destroyed after 12 months of submission.
Only short listed candidates will be contacted.
• Manage daily dispatch of all correspondences for Customer Care team via different sales channels, e.g. phone-in/walk-in/email.
• Daily management of Customer Care Team’s email boxes.
• Preform ad-hoc admin tasks as assigned by supervisor.
• Offer routine clerical support to Customer Care Team, e.g. document upload, policy endorsement, NCD and VRD validation, market value table update, sanction list checking.
• Manage cash box and prepare the bank-in report to Finance department as scheduled.
• Handle office admin supply and logistic, e.g. stationery order and business activities.
• Manage Call Centre reports, e.g. sales & service tracking report, renewal report generation and performance data update.
Requirements:
• F.5/DSE or above.
• 1-2 years’ working experience, in sales administration or customer service is desirable.
• Familiar with Call Centre operation and personal lines General Insurance products.
• Good computer skills on Microsoft software applications.
• Teamwork, customer-orientated, self-motivated, dedicated, enthusiastic, outgoing and able to work well under pressure.
• Attention to details, productivity and strong sense of responsibility and urgency.
• Highly organized and strong commitment with the ability to meet tight deadlines.
• Work cooperatively and effectively with different levels of people and enable to establish and maintain positive working relationships with others both internally and externally.
• Good command of both written and spoken English, Cantonese and Mandarin.
We are an equal opportunity employer and welcome applications from all qualified candidates.
Please send your full resume in both English and Chinese stating present and expected salary to
Human Resources Manager by clicking APPLY NOW.
All personal data provided will be treated in the strictest confidence and used only for recruitment related purposes. All personal data will be destroyed after 12 months of submission.
Only short listed candidates will be contacted.
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