Job Description
38 days ago
Our client is one of the largest organizations in Hong Kong. Due to business needs, an IT Operations Manager is needed to join their team.
Responsibilities:
• Oversee daily IT Operations, including technical support, system administration, helpdesk service and IT procurement process;
• Direct provide technical support and problem solving to VIP users;
• Lead, mentor, and develop the small-scale IT operations team, fostering a collaborative and high-performance culture;
• Manage budget and expenditure of IT Operations team, ensuring cost-effectiveness while maintaining high service levels;
• Ensure the security of IT usage, follow the guidelines of IT security governance;
• Manage IT operations incidents and service requests, ensuring timely resolution and minimal disruption to business operations;
• Collaborate with internal IT team, external vendors, and service providers to manage the assigned IT projects.
Requirement:
• Bachelor’s degree in Computer Science / Information Technology, or a related field;
• 10 years of experience in IT operations / services delivery, with at least 5 years in a managerial role;
• Strong knowledge of IT end user computing, infrastructure, and cybersecurity principles;
• Experience with project management methodologies and ITIL service management methodologies;
• Experience with budget and expenditure management will be advantage;
• Prior working experience in sizable public organizations or quasi-government organizations is a plus;
• Relevant certifications (e.g. ITIL, PMP, CISSP) are a plus;
• Excellent leadership, communication, and interpersonal skills;
• Proficiency in both written and spoken English and Chinese.
Responsibilities:
• Oversee daily IT Operations, including technical support, system administration, helpdesk service and IT procurement process;
• Direct provide technical support and problem solving to VIP users;
• Lead, mentor, and develop the small-scale IT operations team, fostering a collaborative and high-performance culture;
• Manage budget and expenditure of IT Operations team, ensuring cost-effectiveness while maintaining high service levels;
• Ensure the security of IT usage, follow the guidelines of IT security governance;
• Manage IT operations incidents and service requests, ensuring timely resolution and minimal disruption to business operations;
• Collaborate with internal IT team, external vendors, and service providers to manage the assigned IT projects.
Requirement:
• Bachelor’s degree in Computer Science / Information Technology, or a related field;
• 10 years of experience in IT operations / services delivery, with at least 5 years in a managerial role;
• Strong knowledge of IT end user computing, infrastructure, and cybersecurity principles;
• Experience with project management methodologies and ITIL service management methodologies;
• Experience with budget and expenditure management will be advantage;
• Prior working experience in sizable public organizations or quasi-government organizations is a plus;
• Relevant certifications (e.g. ITIL, PMP, CISSP) are a plus;
• Excellent leadership, communication, and interpersonal skills;
• Proficiency in both written and spoken English and Chinese.
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