Guest Service / Community Supervisor

Dash Living-company-logo
Guest Service / Community Supervisor
Dash Living
Software Engineer
Central and Western, Hong Kong
7 days ago
Full Time
Onsite
Accommodation Services
Job Description
48 days ago

ABOUT THE JOB

To empower “living” in a connected world!

Dash Living is Asia Pacific’s new generation of rental solution in Hong Kong, Singapore, Tokyo, and Sydney. We are creating a global accommodation community through sharing economies, tech, and unique tenant experiences, empowering discerning urban professionals to live and thrive in the most expensive cities in the world. Founded in 2014, venture capital backed by MindWorks Ventures, Grosvenor, Taronga Ventures, and more.

 

We are expanding quickly and now enhancing guest experience in Hong Kong to support our growth. The ideal candidates will be our brand ambassadors to ensure a pleasant customer journey with Dash Living's values embedded in their daily operations.

 

If you want to be part of our growth and enjoy learning in a fast-paced environment, come and join us!

WHAT YOU'LL DO

Responsible for the operation and customer support of the designated property or cluster

Responsible for training Community Specialists and ensuring their knowledge transfer and SOP compliance

Responsible for the member engagement of the designated property or cluster

Responsible for customer satisfaction and handling escalated and emergency cases.

Focal point for guest inquiries, traffic & reservations

Coordinate guest service-related issues such as maintenance, reservations and housekeeping with other community team members

Shift duty is required including Saturday & Sundays

Assisting the Community Manager to deliver on operational tasks to maintain and exceed guest expectations

Other ad hoc tasks as required by direct manager

WHAT WE'RE LOOKING FOR

A minimum of 2  years working experience in guest service/ concierge/ front desk / hospitality sectors

Higher diploma/ Professional Certificate or above in Hospitality and Tourism Studies is a plus

Adapt to change and able to work in a fast-paced environment

Passionate about customer service and engagement. 

Experience in a hotel, serviced accommodation, co-working, membership clubs, start-up environments will be a plus

Good communication skills, interpersonal skills and a sense of humour is a plus

Proficiency in English, Cantonese and Mandarin. Other languages are a plus

WHAT WE OFFER

Your fingerprint to impact a fast-growing startup at an exciting time

A dynamic startup environment with career progression

Great platform to perform and learn for the best

5-days work week and a competitive salary

14 days annual leave, fringe benefits + extra leaves

 

Interested talents please send a full resume with your current and expected salary by clicking "Apply Now".

Personal Information Collection Statement-Applicants’ personal information will be used for the recruitment and employment matters only; information will be kept in strict confidence; information of unsuccessful applicants will be shredded after recruitment process; subject to provisions under the Personal Data (Privacy) Ordinance, applicants have right to access and make corrections of their personal data.

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