Customer Support Specialist

We are looking for a highly motivated, organized and service minded new colleague to join our Customer Transactions team in Hong Kong as Customer Support Specialist.

Together with the Customer Transactions teams at the office in Arendal, Norway, the team delivers fast service with high quality to support customers in Asia.

You will be a key member of a vibrant and international team.

The role has the following tasks:
• Onboarding customers.
• Entering and maintaining client / broker information and policy / premium data.
• Production and distribution of insurance and invoice documentation.
• Conduct Know Your Customer (KYC) checks.
• Responding to customer queries.
• Other administrative tasks in support of Underwriting.

The person we are looking for;
• A structured approach to work, with a strong attention to detail.
• Quick to learn systems and procedures.
• Excellent skills using Microsoft Office applications, especially Excel.
• A team player with an improvement mindset.
• Can work under pressure, is proactive and self-driven.
• Positive and service-oriented.
• Cultural awareness and ability to work with people in an international environment.
• Strong communication skills.
• Excellent written and spoken English. Mandarin / Cantonese / Japanese might be considered as an advantage.

Marine insurance industry experience (P&I and Marine) might be considered as an advantage.