Assistant Operations Manager - International Insurer

Our client, a leading international insurer, is dedicated to providing exceptional insurance solutions and services globally. They are currently seeking a motivated and experienced Assistant Operations Manager to join their team. This is an exciting opportunity to contribute to a dynamic organization that values innovation and excellence in service delivery.

Key Responsibilities
• Quality Assurance: Collaborate with internal and external stakeholders to ensure the highest standards of service quality.
• Leadership: Lead the administrative service department, providing training and coaching as necessary to enhance team performance.
• Operational Oversight: Manage daily operations to ensure smooth and effective service delivery across the department.
• SLA Monitoring: Monitor and deliver on Service Level Agreements (SLAs), identify issues promptly, and implement resolutions.
• Management Reporting: Prepare and present reports to management, highlighting operational performance and areas for improvement.
• Workflow Documentation: Update and maintain workflow manuals and operational documentation as needed.

Qualifications
• Educational Background: A degree in Business Administration or a related field.
• Experience: A minimum of 5 years of experience in insurance operations, knowledge of compliance or risk operations is also a plus.
• Product Knowledge: Familiarity with general insurance products is a plus.
• Language Proficiency: Fluent in both English and Cantonese to effectively communicate with stakeholders.
• Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint); knowledge of additional software programs is advantageous.

If you are a dedicated professional with a passion for operational excellence and a desire to thrive in a fast-paced environment, we invite you to apply for this position.