Job Description
7 days ago
Job Responsibilities
• Conduct market product complaint statistics and analysis, drive significant complaint improvements and follow up on closed-loop actions, and participate in auditing improvement measures.
• Regularly collect, analyze, and enhance customer satisfaction for B/C-end customers to elevate overall satisfaction levels.
• Maintain standards for customer satisfaction management and documentation for complaint handling control procedures.
• Develop and deliver regular reports on customer satisfaction and complaints on a weekly and monthly basis.
• Lead the development of VOC systems and complaint BI dashboards.
• Regularly provide work reports to ensure continual improvement in work quality.
Qualifications
• Three or more years of experience in overseas after-sales customer service, Customer Quality Engineer (CQE), or after-sales technical support, with a good understanding of complaint handling processes.
• Proficiency in data analysis, system development and application, project management, and quality management.
• Completion of overseas studies or possession of a diploma or higher degree, with a preference for candidates from science and engineering backgrounds.
• Strong English language skills in speaking, reading, and writing, and the ability to adapt to short-term business trips.
• Candidates who have settled in Hong Kong through mainland talent schemes are encouraged to apply.
Notes
• Candidates who have settled in Hong Kong through mainland talent schemes will be given preference.
• Candidates who can work in mainland China for 1-2 weeks per month will be prioritized.
• Conduct market product complaint statistics and analysis, drive significant complaint improvements and follow up on closed-loop actions, and participate in auditing improvement measures.
• Regularly collect, analyze, and enhance customer satisfaction for B/C-end customers to elevate overall satisfaction levels.
• Maintain standards for customer satisfaction management and documentation for complaint handling control procedures.
• Develop and deliver regular reports on customer satisfaction and complaints on a weekly and monthly basis.
• Lead the development of VOC systems and complaint BI dashboards.
• Regularly provide work reports to ensure continual improvement in work quality.
Qualifications
• Three or more years of experience in overseas after-sales customer service, Customer Quality Engineer (CQE), or after-sales technical support, with a good understanding of complaint handling processes.
• Proficiency in data analysis, system development and application, project management, and quality management.
• Completion of overseas studies or possession of a diploma or higher degree, with a preference for candidates from science and engineering backgrounds.
• Strong English language skills in speaking, reading, and writing, and the ability to adapt to short-term business trips.
• Candidates who have settled in Hong Kong through mainland talent schemes are encouraged to apply.
Notes
• Candidates who have settled in Hong Kong through mainland talent schemes will be given preference.
• Candidates who can work in mainland China for 1-2 weeks per month will be prioritized.
More jobs like this
Customer Operations Support Specialist
Well Link General Insurance Company Limited
Central and Western, Hong Kong, China
Bilingual Inbound Customer Support Specialist
Talentquest HR Limited
Central and Western, Hong Kong, China
Bilingual Electronics Customer Support Specialist
Delken Group Limited
Central and Western, Hong Kong, China
Bilingual Mandarin/English Logistics Support Specialist
Leadingnation
Central and Western, Hong Kong, China
🎉 Got an interview?
