UX/UI Designer

Top tier MNC with a long established track record currently looking for a UX/UI Designer to join the Hong Kong office and work closely with Senior Management globally.

Key Roles and Responsibilities

Lead the Vision: Strategic Design & Innovation
• Steer the design journey for crafting seamless, intuitive experiences across web and mobile that resonate across our users
• Build the design lighthouse : Own and evolve our product design system—scalable, innovative, and consistent—guiding teams through complexity to user-centric solutions
• Navigate uncharted waters : Translate complex business requirements into elegant, human-centred designs that feel less like software and more like second nature for seafarers and clients
• Champion the design-thinking voyage : Embed creativity and user empathy into turning "What if?" into "What's next?"

Chart the Course : User Research & Data-Driven Design
• Identify deep-level insights : Lead user research (qualitative + quantitative) working with internal users directly to map unmet needs, behaviours and pain points across our users of shore-based colleagues and seafarers
• Turn data into navigation charts : Mine Google Analytics, feedback, and market trends to validate decisions and measure the impact of every design wave
• Craft voyage maps : By developing relationships with end users to develop personas, journey blueprints, and service maps that anchor product development in solving real-world problems
• Test the tides : Run relentless usability experiments to refine solutions—because even a small UX ripple can create a tsunami of improvement

Craft the Compass : Design Execution & Quality
• Sail from concept to launch : Own the full design lifecycle—wireframes, prototypes, pixel-perfect interfaces—ensuring every element is seaworthy
• Balance speed and precision : Build agile processes that harness research insights, ensuring designs are both innovative and anchored in reality

Leadership & Cross-Functional Mastery
• Using hands-on expertise to mentor designers into navigators of excellence, fostering a culture of leading best practice in UX research and UI design
• Set the barometer for success : Define KPIs that measure both team growth and user impact—from code to real user impact
• Navigate cross-functional tides : Partner with Product and Development teams to harmonise technical feasibility with bold design, speaking in simple terms to align executives and developers alike
• Harbour innovation : Bridge teams across Hong Kong and global offices ensuring collaboration flows seamlessly and with purpose
• Working directly with internal users across Product Owners & stakeholders (up to and including C-level)

ESSENTIAL:
• 3+ years of experience as a Design Lead or Senior UX/UI Designer : Proven track record in leading design initiatives that enhance user experience and drive actionable results
• Experience in leading a team of designers : Demonstrated ability to inspire, guide and mentor a team of UI/UX designers in developing and delivering high-quality design solutions aligned with strategic objectives
• Driving user research insights : Have led initiatives in both defining and running research discovery sessions with key users to inform design strategy and user experience
• Hands-on experience in implementing design standards : Expertise in establishing and ensuring adherence to design guidelines across a diverse portfolio of products – covering elements such as responsive design. Expertise in design software and tools such as Figma, Adobe Creative Suite, Sketch or similar applications.
• Basic understanding of front-end programming languages : Familiarity with HTML5, CSS3, and JavaScript is a must, enhancing collaboration with development teams
• Exceptional collaboration skills : Proven ability to work effectively with internal and external stakeholders, including cross-functional teams across multiple locations
• Strong planning & organisational skills : Thrive in a fast-paced environment, adept at prioritising and managing multiple projects simultaneously
• Ability to use data-driven insights and latest industry trends : A strong portfolio displaying how you have effectively integrated both data-driven insights AND contemporary design trends into practical applications
• Excellent communication skills : Proficient in written and spoken English, with a strong emphasis on active listening and clear articulation of ideas

DESIRABLE:
• Experience with A/B Testing and Optimization: Practical application of A/B testing methodologies to validate design choices and improve user interactions based on data
• Experience in Agile methodologies : Previous success working within Agile teams, particularly utilizing Scrum or Kanban frameworks, is highly desirable