ServiceNow - IT Manager / Senior Developer

We are collaborating with one of the most prominent and well-known Big Four firms in Hong Kong, which is seeking multiple strong Senior / ServiceNow Developers

HIGHLIGHTS:
• 60% Hands-on coding in ServiceNow and 40% managing the ServiceNow tech stream.
• English and Cantonese speaker.
• Ideally coming from a consultancy background or financial services.

LOOKING FOR:
• 5+ years of experience in software development and project management, particularly with ServiceNow (ServiceNow Developer certification preferred).
• Proficient in ServiceNow development, including JavaScript, REST API integrations, and various ServiceNow modules (ITSM, ITOM, ITAM, etc.).
• Strong understanding of financial services, including risk management and compliance workflows.
• Demonstrated experience in leading development teams, managing multiple project phases, and promoting interdepartmental collaboration.
• Experience in a client-facing consultancy role, capable of fostering stakeholder relationships and managing vendor-client dynamics.
• English and Cantonese speaker with excellent communication skills to convey technical concepts to non-technical audiences.

YOU WILL:
• Work with stakeholders to understand their needs and turn them into technical plans for the development team.
• Manage ServiceNow projects from start to finish, making sure they meet business goals and rules.
• Lead a diverse development team, offering guidance and support to boost performance.
• Oversee the creation and launch of custom ServiceNow applications while following best practices.
• Handle connections between ServiceNow and other financial systems to keep data accurate and operations smooth.
• Set up and enforce quality checks for development tasks to ensure high standards.
• Keep stakeholders updated on project status, risks, and milestones.
• Look for ways to improve processes in ServiceNow and lead projects to enhance user experience and efficiency.