About the job IT Support Specialist/ Manager - 40k
About the Client:
Our client is a top-selling phone case brand and a global technology leader committed to innovation and growth. They are looking for an IT Support Specialist that has a self‑motivated and customer‑centric mindset responsible for monitoring system health, identifying and implementing solutions, and developing training documentation.
Responsibilities:
Monitor the IT system health status, network performance, and security control.
Break down Tier 1 incidents to identify problems that frequently occur at the service desk, identify and implement solutions, and develop training documentation in the form of Knowledge Base articles for both end-users and IT internal processes/defects/configuration.
Become the subject matter expert (SME) for specific business applications, as well as the go‑to person for the rest of the application support team.
Provide after‑hours support necessary for high priority issues with critical business applications.
Manage system outages and impairments to quickly identify the root cause and coordinate the resolution between the infrastructure and development teams.
Assist in the development and control of the annual IT operating and capital expenditure budget in line with OPI strategic objectives.
Work with third‑party vendors to resolve system issues for externally hosted systems or core functionalities of a SaaS application.
Perform IT helpdesk support including call handling, follow‑up action, coordination, and escalation.
Other duties as required.
Requirements
Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field preferred. ITIL, CompTIA+, Service Management, or HDI certifications are a plus.
Minimum 3‑4 years of experience in a Service Desk Environment.
Proficient in Microsoft Office®, especially Excel® and PowerPoint®, and current Windows operating systems. Knowledge of Mac OS and related Apple devices is desirable.
Familiarity with Active Directory users and groups as well as Exchange mailboxes and Outlook in Office365.
Experience with WebEx, SharePoint, Microsoft Teams, Power BI, and Salesforce would be desirable.
Ability to quickly learn new programs and develop a high level of troubleshooting proficiency.
Effective time management skills ability to multitask and prioritize effectively.
Capable of communicating effectively to a variety of internal & external stakeholders.
Fluent written & verbal English and Chinese is required.
Competitive remuneration package including 5‑day work week will be offered to the right candidates. Interested parties please click the below "Apply Now" button.
Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies. All information received will be kept in strict confidence and only for employment‑related purposes. "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."
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