Customer Success Manager / Lead (GenAI / LLM)

We are assisting a leading technology firm in finding a skilled Customer Success Manager to join their team.

Company Summary: A technology corporation specializing in software and AI solutions. The company is dedicated to delivering cutting-edge innovations and maintaining strong client relationships globally.

Job Description:
• Identify new opportunities and foster referenceable customer relationships.
• Engage with resources to support existing OpenAI/Generative AI implementations.
• Collaborate with cross-functional teams to increase renewal revenue throughout the customer journey.
• Define success metrics with customers and manage software adoption to exceed expectations.
• Gather requirements for new and ongoing projects, documenting Customer Success Plans.
• Monitor Customer Success metrics and provide insights.
• Understand and promote OpenAI API with Generative AI/LLM products.

Job Requirements:
• Bachelor’s degree in Business (Information Technology) or related field.
• 7 years of experience in sales, business partner relationship development, or technical roles in the technology industry.
• Fluent in Cantonese, Mandarin, and English
• Good project management skills, with the ability to manage multiple initiatives simultaneously.
• High degree of self-motivation, with a proactive approach to identifying and solving customer issues.
• Familiarity with CRM and customer success software tools is a plus