Service Delivery Manager

Chinasoft International Technology Service (Hong Kong) Limited-company-logo
Service Delivery Manager
Chinasoft International Technology Service (Hong Kong) Limited
Software Engineer
Central and Western, Hong Kong
7 days ago
Full Time
Onsite
Information Technology and Services
Job Description
44 days ago

Key Responsibilities:

Understand customer needs and oversee the IT service delivery

Responsible for team building and management and identify the talent

Lead delivery team to cooperate with pre-sales & sales team to develop strong customer relationships and networks effectively to ensure service excellence, and to achieve KPI of business

Key point of contact for senior stakeholders within Service Delivery to ensure a holistic overview of performance is delivered

Pro-active management of pipelines to identify potential risks of delivery and ensuring bottlenecks are minimised

Make business plan for key clients, provide solutions and refine services 

Promote continuous improvement of productivity, service quality and customer satisfaction

Requirements:

Degree holder in IT, Computer Science and Management, Computer Science or related disciplines, with 5+ years of related work experience 

Experience of technical project delivery management in the financial industry 

Strong understanding of the IT outsourcing service model, and good at problem-solving during projecta and service delivery

Experienced with business strategy planning and team management

Strong communication, presentation and leadership skills

Proficient in Cantonese and English communication

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