The jobholder will be responsible for the IT operations and technical support. Major job duties will include:

Responsible for the system architectural design and solutions to meet business requirements and cost-effectiveness.
Maintain good performance on system infrastructure and high system availability at all times.
Develop infrastructure roadmap, long-term strategies, capacity. Recommend infrastructure investments to meet future system requirements and business needs.
Work closely with the application team on system testing, configuration, and migration of new server, etc.
Study, plan, and manage the system upgrade and integration projects.
Handle hardware and software upgrade, replacement and purchasing, etc.
Manage a technical support team to provide technical and helpdesk support for our call centers and service centers,
including system setup, backup, troubleshooting and administration of large-scale infrastructure of servers and network, etc
Perform audit on IT security & support process and asset management.
Participated in a 7x 24 on-call rotation for emergency production incidents.

The Person:

Degree holder in Information Technology, Computer Science, or related disciplines.
Minimum 5 years relevant experience in system design and administration of large-scale infrastructure and applications.
Good knowledge of multi-tiered application environments (Web, Application and Database connectivity) and high availability system
Solid experience in Cisco Switch, Router, IPS/IDS, Firewall, Load Balancer, network monitoring and troubleshooting.
Hands-on experience in Cloud Computing (Azure / Ali Cloud), Linux, and IT Security.
Solid experience in managing vendors on IT operations, change management, incident management, problem management, etc.
Knowledge of VMware vSphere virtual platform and database replication application (Serveralnines) is an advantage.
Knowledge in managing MetaTrader system (MT4/MT5) is an advantage.
Mature, multi-tasking, and able to work independently and under pressure.
Good leadership and people management skills.
Good command of both written and spoken English and Chinese, including Putonghua.
Candidate with less experience may be considered as Infrastructure Specialist.

Attractive remuneration packages including medical coverage and bank holidays to the right candidates.

Interested parties please send your FULL RESUME with present & expected salary, and state of availability to us.

Helpdesk Support Specialist

Classy Wheeler Limited