Job Description
7 days ago
Job Accountabilities
• Ensure enquiries from all channels received from IFAs are managed and resolved with customer-centric mindset in high quality standard
• Manage complaints and ensure all the cases received are adequately investigated, follow through and settled upon customers' satisfaction
• Provide support to IFAs and internal stakeholders in acquiring new business
• Prepare the client reports accurately and timely
• Support project related tasks and ad-hoc assignment, such as system UAT, marketing campaign, product launch, etc.
Job Qualifications
• Degree holder with minimum 3 years of relevant experience in customer servicing role in insurance or financial service industries
• Good knowledge of Life insurance products and operations
• Qualification in IIQE 1, 3 and 5 is desirable
• Able to work under pressure to meet tight timeline
• Good communication, negotiation and influencing skills
• Good command of both written and spoken English & Cantonese plus basic Mandarin
• Proficiency in MS Offices, e.g. Words, Excel, Powerpoint
• Candidate with less experience will be considered as Officer
Why Zurich
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!
Join us as we constantly explore new ways to protect our customers and the planet.
• Location(s): HK - Hong Kong
• Ensure enquiries from all channels received from IFAs are managed and resolved with customer-centric mindset in high quality standard
• Manage complaints and ensure all the cases received are adequately investigated, follow through and settled upon customers' satisfaction
• Provide support to IFAs and internal stakeholders in acquiring new business
• Prepare the client reports accurately and timely
• Support project related tasks and ad-hoc assignment, such as system UAT, marketing campaign, product launch, etc.
Job Qualifications
• Degree holder with minimum 3 years of relevant experience in customer servicing role in insurance or financial service industries
• Good knowledge of Life insurance products and operations
• Qualification in IIQE 1, 3 and 5 is desirable
• Able to work under pressure to meet tight timeline
• Good communication, negotiation and influencing skills
• Good command of both written and spoken English & Cantonese plus basic Mandarin
• Proficiency in MS Offices, e.g. Words, Excel, Powerpoint
• Candidate with less experience will be considered as Officer
Why Zurich
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!
Join us as we constantly explore new ways to protect our customers and the planet.
• Location(s): HK - Hong Kong
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