Quality Engineer-RMA

We are looking for an RMA QA Engineer

Responsibilities:
• Manage customer complaints related to RMA and responses in a timely manner and ensure

effective communication of information between customer and internal engineering teams for issue solving.
• Support project implementation, such as additional process implementation, RMA system enhancement with IT, and ensure effective communication between customer and internal teams and regular review project progress.
• Conduct RMA QA Analysis daily with collecting/reviewing customer data to achieve the RMA Approval TAT.
• Drive RMA related improvement projects to enhance RMA process and customer experience.
• Support data analysis and reporting to internal teams.

What we need to see:

• Bachelor's degree in Electronics/Computer Engineering or equivalent education.

• Minimum 3+ years of customer quality experience in electronics products.

• Experience in quality operation in RMA.

• Strong ability on data analysis and familiar with QA analysis tools.

• Good verbal and written communication skills in English and Chinese.

Ways to stand out from the crowd:

• In depth experience in customer complaint handling and understanding what customer needs in quality.

• Good experience in SAP/Salesforce RMA system.

• Good experience in programming and data analysis using Excel, Tableau, JMP Analysis

Bachelor's degree in Electronics/Computer Engineering/Electrical

Min: Exp 3+ Yrs

Key Skills: RMA (Must)

RMA QA Process (Must)

PCBA manufacturing (Good to have)

SAP/Salesforce RMA (Good to have