Your role:
Provide technical support via phone and email to address query/incident reported from users
Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues
Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required
Monitor and maintain service quality in accordance to Service Level Agreement
To succeed in this role:
Diploma or above in Information Technology or Computer related discipline
Ability to multi-task in a fast-paced environment
Familiar with the following IT Applications/systems: Windows 10 / 7, MS Office, Adobe Reader / Writer, Mobile device setup and usage (iOS and Andorid), WiFi and basic network knowledge
Willing to take 7x24 shift duty (42.5 hours' per week)
Customer-oriented with good communication skills in both spoken and written English and Chinese (includes Putonghua)
Candidate with more experience will be considered for the position of Senior Customer Service Executive.
We offer :
14 days' paid annual leave
Comprehensive medical coverage
Non-Contributory Provident Fund
Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
Clear career path
Structured training programme
Interested parties please click "Apply Now" button or fill in the online application form: https://forms.office.com/r/BU3kY9uR9n.
