IT Helpdesk

HKT Teleservices-company-logo
IT Helpdesk
HKT Teleservices
IT Support
Sham Shui Po, Hong Kong
7 days ago
Full Time
Onsite
Consumer Services
Job Description
34 days ago

Your role:

  • Provide technical support via phone and email to address query/incident reported from users

  • Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues

  • Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required

  • Monitor and maintain service quality in accordance to Service Level Agreement

To succeed in this role:

  • Diploma or above in Information Technology or Computer related discipline

  • Ability to multi-task in a fast-paced environment

  • Familiar with the following IT Applications/systems: Windows 10 / 7, MS Office, Adobe Reader / Writer, Mobile device setup and usage (iOS and Andorid), WiFi and basic network knowledge

  • Willing to take 7x24 shift duty (42.5 hours' per week)

  • Customer-oriented with good communication skills in both spoken and written English and Chinese (includes Putonghua)

  • Candidate with more experience will be considered for the position of Senior Customer Service Executive.

We offer :

  • 14 days' paid annual leave

  • Comprehensive medical coverage

  • Non-Contributory Provident Fund

  • Attractive incentive bonus, join-in bonus and shift allowance (if applicable)

  • Clear career path

  • Structured training programme

Interested parties please click "Apply Now" button or fill in the online application form: https://forms.office.com/r/BU3kY9uR9n.

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