Responsibilities:
IT Change Management:
Host daily IT Operations problem/change review meeting in the morning and follow-up
Review and approve the Change Request in OA and arrange CAB
Monitor and follow-up the Change Request completion and outstanding status
Monthly Management Reporting
Keep the policy and procedures updated
Annual user training
IT Incident and Event Management:
IT Incident / Problem follow-up (from open to close with proper approval and according to policy and procedures)
Event follow-up (from open to close with proper approval and according to policy and procedures)
Host the monthly incident/problem review meeting with IT Operations, Development and Governance Team, etc.
Keep the policy and procedures updated
Requirements:
Bachelor degree in Information Technology, Computer Science or equivalent
Minimum 5 years’ relevant experience in IT Services Management in Banking / Financial Institution
Project Management and ITIL experience is preferable
IT knowledge on Infrastructure, Database, System and Network
Detail-minded, problem solving skills and well-organized with high level of integrity
Proactive, strong problem solving skills and ability to work under pressure
Strong interpersonal relationship and leadership skill
Standardized Benefits:
5-day week
Discretionary bonus
Education subsidies
Birthday leave
Marriage leave
Extra maternity leave
Extra Paternity leave
Examination leave
Insurance plan
Medical plan
Family medical plan
Dental plan
We offer competitive remuneration package and promising career opportunities to the successful candidates. Interested parties, please send full resume with current & expected salary and the date of availability to The HR Division, G.P.O. Box 2535, HK , or by clicking Apply Now. Please quote reference on your application. Information provided will be treated in strict confidence and only be used for recruitment purposes. Personal data of unsuccessful applications will be destroyed 24 months after the completion of the recruitment and selection exercise.
The Mandatory Reference Checking (MRC) Scheme is a regulatory framework established by the Hong Kong Monetary Authority, which requires banks to check the conduct history of prospective employees for positions defined under the scheme. Therefore, MRC will be a part of our selection process if you apply for the in-scope positions. For details, please refer to the “Frequently Asked Questions for In-Scope Individuals” (https://www.hkab.org.hk/en/page/5/mandatory-reference-checking-scheme-phase-2) published by HKAB.
